Enabling Flash Player in Chrome Browser

March 16th at 1:00pm CST

Some sponsor sites are experiencing issues with Northstar when using the Chrome browser. When launching an assessment, Chrome may display a page describing your system's Adobe Flash Player which comes installed with Chrome instead of showing the assessment. This is happening because Google is moving away from auto-allowing Flash for its users, which Northstar depends on currently. (You can read a blog post on this from Google at https://blog.google/products/chrome/flash-and-chrome/ ). As a result, you'll need to manually re-enable Flash in order to utilize Northstar's assessments in Chrome. It is possible to use Firefox instead of Chrome, although Chrome tends to have the most consistent behavior.

Below are some instructions on re-enabling Flash in Chrome. We also want to mention that Northstar is working hard to migrate our assessments from a Flash-based platform to a more future-friendly HTML5 platform, which will simplify the Northstar experience; this will likely be a couple-year process, however.

  1. In Chrome, enter the following URL (without http://) and press Enter: about:plugins
  2. Find Adobe Flash Player in the list of plugins, and check the box for "Always allowed to run"
  3. You should now be able to access the Northstar assessments. If you continue to have problems, try restarting your browser by closing all its windows, re-opening the application, and then accessing a Northstar assessment.
  4. Follow the above steps on any other computers you rely upon Chrome with, in order to prepare the computers for learners taking assessments.

If the steps above don't work, you may also be able to access your Flash settings differently:

  1. Go to Settings
  2. Click on "Show advanced settings..." link
  3. Click on "Content settings" button
  4. Scroll down and you'll see Flash with some options of how to enable/disable it in the browser. You can enable it browser-wide, or make exceptions for it to run only on particular sites.

Email us at support@digitalliteracyassessment.org if you have any questions.


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