Accessing Telehealth Appointments Criteria

Badge for Accessing Telehealth Appointments

This badge holder passed an assessment of the standards listed below by scoring at least 85% on a proctored exam at a Northstar Digital Literacy location.

Learners taking proctored exams are asked for identification and take the assessment in a supervised setting.

Accessing Telehealth Appointments Standards

  1. Activate an account for an online health portal in order to access telehealth appointments. (e.g. by changing a temporary password, or by accessing a website and entering an activation code provided by clinic staff via text or email).
  2. Create a secure password.
  3. Log in and sign out of an online health portal.
  4. Organize links and passwords for quick access using browser favorites, password managers, or other tools.
  5. Navigate multiple pages using the back, home and menu buttons to view and manage virtual telehealth appointments (e.g. view scheduled appointments, reschedule appointments, cancel upcoming appointments, complete pre-visit questions).
  6. Prepare a device for the virtual visit. Download an app on a smartphone, or other device, to access telehealth appointments.
  7. Demonstrate understanding of how to create an environment for an effective telehealth visit. (e.g. being in a quiet, private, well-lit space, adjusting camera view, ensuring space to walk/move, positioning camera at eye level)
  8. Join a scheduled virtual telehealth appointment with a medical provider via a shared link or an online health portal.
  9. Use virtual meeting features including mute, video, and chat.
  10. Troubleshoot common technical issues encountered during telehealth appointments, including factors that may impact audio and video (e.g. updating software, checking internet speed, switching locations, closing and reopening apps)
  11. Recognize the difference between using mobile data versus wifi and be able to switch between the two.
  12. Recover or reset a password for an online health portal.
  13. Demonstrate knowledge of accessibility features that can be requested prior to a virtual health appointment. (e.g. interpreters, captions).
  14. Identify help or contact-us button in order to access tech support.